Support Work HQ does not charge agency rates. We charge a subscription fee for our payroll service that is billed monthly. It is $57 a week or approximately $3000 annually.
What this means is that the rate you agree to pay your support worker is the rate they “take home” . You may not know this but most agencies would charge for example $57 an hour for support. The worker would get, let’s say $35-45 an hour and the agency gets the difference of $12-22 an hour. Agencies don’t negotiate their rates. If you use 10 hours of support a week that’s on average $200 a week that the support worker misses out on. Support Work HQ does not work this way.
We empower Support Workers to set their own rates and provide exceptional service.
You get to deal directly with the worker, saving time and money.
There is less double handling and things run smoother.
Support Work HQ takes care of the administrative side such as billing,processing payroll, and other commitments such as ensuring that insurance is up to date, compulsory portable long service (PLSL) contributions are paid and work cover and superannuation payments are made on time.
Your worker will charge a base rate + superannuation + work cover + PLSL
Your contract will detail each of these rates and the total rate payable each hour.
You may agree on a different rate for different work days, such as evenings or weekends. You are billed for your support workers’ hours once a fortnight.